21ph Privacy Policy

1 Overview

This Privacy Policy applies to all players and visitors who use the 21ph website or mobile application. By registering an account or continuing to use our platform, you acknowledge that you have read and understood how we handle your personal information.

21ph is an online gaming platform serving players in the Philippines. As part of running a real-money gaming service, we are required to collect certain personal data for identity verification, payment processing, and fraud prevention. This policy explains exactly what we collect, why we collect it, and how we protect it.

2 What We Collect

We collect personal information in different ways depending on how you interact with the platform. The main categories are:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID	Registration and KYC verification
Contact Data	Mobile number, email address	Account creation and OTP verification
Financial Data	GCash or Maya account reference, bank account details	Deposit and withdrawal processing
Transaction Data	Deposit history, withdrawal records, bet history	Ongoing platform use
Technical Data	IP address, device type, browser, session logs	Each platform visit
Usage Data	Pages visited, games played, time spent on platform	Ongoing platform use

We only collect what is necessary for the purpose stated. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless required by law in specific circumstances.

3 How We Use Your Data

The personal data we hold is used for the following purposes:

• Account management: Creating, maintaining, and securing your 21ph account, including OTP-based login verification.
• Identity verification (KYC): Confirming your identity before processing your first withdrawal, as required for anti-money laundering compliance.
• Payment processing: Handling deposits and withdrawals in Philippine Peso through local payment channels including bank transfer, GCash, and Maya.
• Platform security: Detecting and preventing fraud, unauthorised access, and abuse of our systems.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with your account.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and making our self-management tools available to you.
• Platform improvement: Using aggregated usage data to understand how players interact with the platform and improve the experience over time.
• Legal compliance: Fulfilling obligations under applicable laws and responding to lawful requests from competent authorities.

We do not use your personal data for automated decision-making that produces legal effects without human review, except for real-time fraud detection systems which are monitored by our security team.

4 Data Sharing

21ph does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share data only in the following limited circumstances:

• Payment processors: Financial data is shared with the payment service providers we use to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: During KYC checks, your identity documents may be processed by a third-party verification service acting on our behalf.
• Technology partners: Service providers who help us host and operate the platform may have access to technical data as part of their service delivery, under strict confidentiality agreements.
• Legal authorities: We will disclose personal data when required to do so by law, court order, or a lawful request from a regulatory or law enforcement authority.

Any third party that receives your data from 21ph is required to handle it in a manner consistent with this policy and applicable data protection standards.

5 Data Security

We take the security of your personal information seriously. 21ph implements a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:

• SSL encryption for all data transmitted between your device and our servers.
• OTP-based two-step verification for account login and sensitive account changes.
• Access controls that limit which 21ph personnel can view personal account data.
• Regular security reviews and monitoring of our systems for suspicious activity.
• Secure storage of financial information using industry-standard practices.

While we work hard to protect your information, no system is completely immune to risk. If you believe your account has been compromised, contact our support team immediately. You should also ensure that your own device and login credentials are kept secure.

6 Cookies

21ph uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. Cookies are small text files stored on your device when you visit our site.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions.
• Analytics cookies: Used to collect aggregated data on how players navigate the platform. This helps us identify areas for improvement.
• Security cookies: Help us detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to use parts of the platform normally.

7 Data Retention

We keep your personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. Financial and transaction records are typically retained for a minimum period as required under applicable anti-money laundering regulations.

If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data where it is no longer needed. Some data may be retained in anonymised or aggregated form for platform analytics and fraud prevention purposes.

8 Your Rights

As a player on 21ph, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you at any time.
• Correction: If any information we hold is inaccurate or out of date, you can ask us to correct it.
• Deletion: You may request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Restriction: You can ask us to limit how we process your data in certain circumstances, such as while a dispute is being resolved.
• Portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format.
• Objection: You may object to certain types of processing, such as the use of your data for analytics purposes.

To exercise any of these rights, contact our support team through your registered account. We will respond to all verified requests within a reasonable timeframe. We may ask you to confirm your identity before processing a data rights request.

9 Minors

21ph is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has provided us with personal information, we will take immediate steps to close the account and delete the data concerned. If you believe a minor has registered on our platform, please contact us straight away.

10 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players through the platform or via your registered contact details. The effective date at the top of this page will always reflect the most recent version.

Continuing to use 21ph after an updated policy has taken effect means you accept the revised terms. If you have concerns about any changes, you are welcome to contact us for clarification before continuing.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, our support team is available around the clock. You can also visit our FAQ page for quick answers to common questions.

For privacy-related enquiries, reach us at: [email protected]